Get access to your practice's website address.

FootFall held the account, or you have no login #

You do not need access to FootFall's whole account to ask for help with your domain. Contact the registrar and explain that Silicon Practice / FootFall managed it and you cannot access it. Ask for recovery of your practice's domain into an account the practice controls. For an nhs.uk address, use the NHS route instead.

1. Check who the domain is registered to. Ask the registrar to verify whether the practice is the registered holder (the registrant). The person with the account login and the registered holder can be different. The registrar may need to verify your identity before discussing the registration.
2. If the practice is the registered holder: ask what evidence is needed to recover this domain from the supplier's account. Have practice details, domain renewal records and your supplier agreement ready. The registrar decides what evidence it accepts and whether it can move the domain into your own account.
3. If the supplier is the registered holder, or the details do not match: explain the situation and provide the agreement and records you have. Ask the registrar which ownership correction or dispute process applies. A password reset alone will not resolve this, and recovery cannot be promised. For .uk domains, you can also ask Nominet domain support for guidance.
4. Recover domain control before moving DNS. Access to the domain does not give you access to FootFall's Amazon or other DNS account. If that account is unavailable, arrange replacement DNS with your IT provider, including email records, before changing nameservers. Then follow the instructions for your provider.

Can we tell who held the account? Our survey records the registrar, nameservers and website destination, not the account holder or verified registrant. A website pointing to Silicon Practice does not prove it held the domain account. Check your own registrar login for the domain, ask your IT provider, and confirm with the registrar. Invoices and old emails can help establish the history but do not prove current access on their own.

123 Reg explains recovery when another account holds your domain. For domains such as .com, ICANN advises contacting the registrar when a reseller cannot help.

Find your registrar and DNS provider

Use the domain without “www” or a page path: for example, example.co.uk. For an nhs.uk address, go straight to the NHS instructions below.

• For .co.uk, .org.uk or .uk, use Nominet's domain lookup and look for the registrar.
• For .com or .org, use ICANN Lookup and look for “Registrar Information”.
• Check old domain renewal emails and invoices, or ask your practice IT provider if they already have account access.

The registrar, website supplier and DNS provider can be different companies. DNS is the set of records that directs your domain to your website, email and other services. A nameserver containing awsdns indicates Amazon DNS; it does not identify the registrar or prove who owns the account. Ask your IT provider to check the current nameservers if you cannot see them in the domain account or lookup. A blank survey field is missing information, not proof that there is no registrar or DNS service.

Recover access to a 123 Reg domain

If your practice already has its own account, sign in through the official 123 Reg website and check that the domain is listed. Otherwise, follow the steps below.

Getting your domain back from 123-reg

1. Complete 123-reg's Domain Access recovery form. Use the official Domain Access formif your practice is the registered holder of a domain held in someone else's 123-reg account. You do not need access to FootFall's admin email. If the recovery team asks you to create your own 123-reg account, use the official 123-reg website; creating an account and moving a domain between 123-reg accounts are free.
2. Prepare your ID and the organisation's documents. The form requires a colour copy of the submitting person's government-issued photo ID showing their full name, signature, date of birth, issue date and expiry date. The person pictured must be clearly identifiable. You must also provide documentation for the organisation. Its name and address must match the domain's registered holder exactly. For a company registrant, send a Council Tax bill or HMRC letter as proof of name, plus a separate bank statement or utility bill dated within the last three months as proof of address. For other organisations, ask the recovery team which name and address documents it requires. Invoices and documents printed from websites are not accepted. Submit documents only through 123-reg's official recovery form; we do not need your identity documents, password or recovery codes.
3. If you need help with the form, call 123-reg. Call 0345 450 2310 and ask the account recovery team for help moving your domain into an account your practice controls.
4. Allow time for recovery. 123-reg aims to respond within 24 to 48 hours; allow one to two weeks in practice.

If the domain is registered in Silicon Practice's (FootFall's) name rather than the practice's, 123-reg treats a recovery request without the registered holder's agreement as an ownership dispute and will not move it through this process. An agreed transfer needs the registered holder's authorisation. Contact us and we can help, or choose a new web address.

Once the domain is in your account, ask your IT or website provider to follow the connection checklist and preserve your email settings.

Source: 123-reg account recovery pages ( Domain Access form and domain recovery guidance), checked 3 November 2026.

Prefer a new web address?

You can get a new domain name through Medelic — reply to our email orcontact us. Or buy one from a provider such as 123-reg. A new domain name typically costs about £5 to £20 a year. Then we'll connect it to your website.

If your address ends in nhs.uk #

Ask your ICB IT team or existing NHS domain administrator to help arrange the DNS change. An nhs.uk address follows the NHS process; it is not a normal retail domain transfer.

For England, the NHS England DNS team administers nhs.uk. Its published contact is dnsteam@nhs.net. Changes need the authorised domain administrator or technical contact. Your IT team can help identify that person. If a lookup finds no nameservers, still start with the NHS administrator; do not treat the address as an unregistered retail domain.

Provide your practice name, ODS code, existing domain, an authorised contact and the exact DNS records supplied by your new website provider. Ask them to preserve email and other services.

Scotland, Wales and Northern Ireland have separate NHS DNS arrangements. Use the appropriate route in the NHS DNS change guidance. See also the NHS administrator guidance and DNS team contact guidance.

Other registrars, or a recovery request that is stuck

Contact the registrar shown in the current lookup, even if you previously dealt only with the website supplier. Ask for its account or domain recovery process. ICANN explains how registrars can help when a reseller cannot be contacted.

For a .co.uk, .org.uk or .uk domain, contact Nominet domain support if the registrar cannot resolve access: domainsupport@nominet.uk or 0330 236 9470. Explain if the registered contact email is unavailable. Nominet can advise on identity checks and the available next steps.

If a registrar transfer is needed, ask the receiving registrar to guide it. UK domains and .com domains use different transfer processes, and transfer locks can apply. Recovering access does not always require changing registrar. See ICANN's transfer guidance and Nominet Online Services.

A message you can send to your registrar

Copy this into an email or support request. Replace the brackets with your details and remove anything that does not apply.

Subject: Help recovering access to our practice domain — [domain]

Hello,

I am [name and role] at [practice name, ODS code and address]. Our website at [website address] has been affected by the FootFall / Silicon Practice disruption.

Our previous supplier managed [describe what they managed, if known]. We need to confirm who holds the domain registration and recover authorised access so we can connect a replacement website.

Please confirm:
- Whether you are the registrar for this domain.
- Whether our practice is the registered domain holder, and what evidence you need to verify this.
- How to recover this domain into an account controlled by the practice if it is held in our previous supplier's account. We are requesting access to our domain only, not the supplier's account or other domains.
- What evidence you require to verify the practice's authority to manage it.
- How to recover access if the registered contact email is unavailable.
- Who currently manages DNS and how to preserve our email and other services during a move.
- The domain's renewal status and any action needed to keep it registered.

Please reply to [working practice email] or contact [practice telephone number].

Thank you,
[name and role]