Riverside Medical Centre
A busy inner-city practice in South London facing severe access pressures. With 4 GPs and a patient list of 12,000, the team was drowning in morning phone calls and struggling to provide same-day access.
"Medelic has completely transformed our mornings. Our receptionists are no longer under siege at 8am. They can actually help the patients in front of them."
— Dr Sarah Mitchell, Senior Partner
Results after 3 months
Key metrics
Cotswold Primary Care Network
A network of 5 rural practices spread across a large geographic area. Limited staff and long travel times meant patients often waited days for appointments. They needed a solution that could handle high volumes while maintaining clinical safety.
"The consistency of triage across all our sites has been remarkable. Every patient gets the same high-quality assessment, regardless of which practice they're registered with."
— James Thornton, PCN Clinical Director
St George's Surgery
A teaching practice in Manchester that prides itself on clinical excellence. They were initially skeptical about AI in clinical settings but agreed to a pilot after seeing Medelic's safety credentials.
"I was surprised by how natural the conversations are. Patients often don't realise they're talking to an AI until we tell them. The clinical summaries are genuinely useful - better than many human notes I've seen."
— Dr Amara Okonkwo, GP Trainer
Staff feedback
"I can see 20% more patients because I'm not doing phone triage"
"The morning rush has completely changed. I actually enjoy my job again"
"Staff sickness has dropped since we implemented Medelic. Less burnout."