New Feature

Same protocol engine.
New interface.

Not every patient wants to talk on the phone. Chat triage provides the same clinical rigour through a text interface - accessible, asynchronous, and available 24/7.

All Features
Medelic
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Hello, I'm Medelic. I'll help gather information for your GP. What symptoms are you experiencing today?
I've had a sore throat for 3 days and it's getting worse
I understand. Do you have any of these symptoms: fever, difficulty swallowing, swollen glands, or a rash?
Yes, I have a fever and my glands feel swollen
Clinical Note: Symptoms suggest possible bacterial pharyngitis. Prioritising for same-day GP review.
24/7

Always Available

Patients can start triage at any time. No waiting for phone lines to open.

100%

Protocol Parity

Same clinical pathways as voice triage. Identical safety guarantees.

Private & Discreet

Patients can describe sensitive symptoms without speaking aloud.

Accessible

Essential for deaf and hard-of-hearing patients. Screen reader compatible.

How It Works

Triage in four steps.

1

Patient Initiates

Patient clicks chat widget on practice website or patient portal.

2

AI Gathers History

Adaptive questioning based on symptoms. Red flags detected in real-time.

3

SBAR Generated

Structured clinical summary with SNOMED-CT codes ready for GP review.

4

Routed Appropriately

Urgent cases prioritised, routine cases queued, self-care signposted where appropriate.

Why Medelic

Beyond simple chatbots.

Generic Chatbots

  • Fixed decision trees with limited adaptability
  • No clinical validation or safety certification
  • Manual copy-paste into EHR systems
  • No audit trail for clinical governance

Medelic Chat Triage

  • Dynamic clinical pathways that adapt in real-time
  • DCB0129 compliant, MHRA registered
  • Direct EMIS/SystmOne integration with SNOMED-CT
  • Complete audit logging for every interaction

Ready to offer chat triage?

Add a new channel for patient intake without changing your clinical workflows.