DNAs waste clinical capacity and cost the NHS billions annually. Smart SMS notifications reduce no-shows by up to 50% and re-engage patients who drop off.
Riverside Medical
SMS
Today
Reminder: You have an appointment with Dr. Chen tomorrow at 10:30am. Reply YES to confirm or CANCEL to reschedule.
09:00
YES
09:02
Thank you for confirming. See you tomorrow at 10:30am. If you need to change your appointment, call 0123 456 7890.
09:02
Automated reminders 48h, 24h, and 2h before appointments. Patients confirm or cancel via reply.
When patients hang up or calls fail, automatic SMS with callback options or chat triage link.
After AI triage completion, SMS confirmation with next steps and any booked appointment details.
Notify patients when prescriptions are ready for collection or have been sent to pharmacy.
Alert patients when test results are ready to view, with link to secure portal.
Flu vaccination reminders, screening invitations, and public health campaigns.
NHS England estimates each missed GP appointment costs approximately £30. For a typical practice with 8,000 patients, even a modest DNA reduction delivers significant savings.
Patients can reply to confirm, cancel, or request callback.
Send at optimal times. Respect quiet hours and patient preferences.
Messages in patient's preferred language from their record.
Trackable short URLs for online booking and chat triage.
Track delivery rates, response rates, and DNA reduction metrics.
Consent management, opt-out handling, and data retention policies.
Start reducing DNAs with intelligent SMS notifications.