Not every query needs a phone call. Secure messaging lets patients and staff communicate asynchronously - reducing phone burden while maintaining care quality.
Following up on my blood test results from last week...
Results QueryCan I get my repeat prescription for metformin renewed?
Repeat RxThank you for the appointment. The new medication is...
Follow-upRe: Sick note request - received, thank you
Simple queries handled via message instead of tying up phone lines.
Staff respond when capacity allows. No more phone tag.
GDPR compliant. Patient data protected in transit and at rest.
Every message logged and timestamped for clinical governance.
Patients request repeats via message. Staff process and confirm without phone calls.
Share routine results with context. Patients can ask follow-up questions asynchronously.
Request and receive fit notes, referral letters, and other documentation.
Reschedule requests, preparation questions, and post-appointment follow-ups.
Patients share BP readings, glucose logs, or symptom diaries between appointments.
Opening hours, registration questions, and service information.
Messages aren't siloed. They integrate with triage, patient records, and task management - so nothing falls through the cracks.
Patient sends: "My cough has got worse since yesterday"
System detects symptom mention
Auto-reply: "I notice you mentioned worsening symptoms. Would you like to start a clinical assessment?"
Patient clicks "Yes" → Seamless handoff to chat triage
Give patients a better way to communicate with your practice.