For GP practices
GP practice websites.AI phone receptionist.
We build and manage your practice website. Our AI phone receptionist beats the 8am rush by recording patient requests and summarising them for your clinical team.
Practice websites
A practice website we build and maintain for you.
Help patients find your opening hours, contact details, services and information about appointments, prescriptions and registration.
Your team can update the content in the Medelic app. Or just email us the changes and we'll make them for free.
Build and setup
We build the website and help connect your website address.
Hosting and maintenance
We host and maintain your practice website.
Content changes
Update the information yourself or email the changes to us for a free update.
Patient calls
Patients explain what they need. Your team gets a written summary.
The AI phone assistant asks questions about the patient's request and records their answers. Your clinical team reviews the information and decides what happens next.
- 01 / Tell us
The patient speaks
The patient tells the AI phone assistant why they are calling.
- 02 / Gather details
The assistant asks questions
It asks follow-up questions and prepares a written account of the answers.
- 03 / Review
Your team decides
The clinical team reviews the summary and decides the next step.
Illustrative example
A request about a knee problem
This example shows how a call could gather details. It is not an actual patient call.
Patient
“I'd like an appointment about a problem with my knee.”
Phone assistant
“When did it start, and how is it affecting you?”
Patient
“It started last week. Walking is uncomfortable.”
Summary for your team
Patient requests an appointment about a knee problem. Reports that it started last week and walking is uncomfortable.
The clinical team reviews the request and decides what happens next.
Clinical review and availability
Your clinical team reviews the information.
Medelic prepares information to support your team. Clinicians review the patient's request and decide what happens next. The phone workflow can flag urgent concerns for review. It does not replace clinical judgement.
Clinical-system integration
EMIS integration is not yet available in practices. IM1 assurance is in progress.
Read about integrations →Explore the rest of Medelic
See our other features and their current availability.
Talk to us about your practice.
Tell us whether you need a practice website, help with patient calls, or both. We'll discuss what Medelic can offer your practice.