Riverside Medical Centre
A busy inner-city practice in South London facing severe access pressures. With 4 GPs and a patient list of 12,000, the team was drowning in morning phone calls and struggling to provide same-day access.
"Medelic has completely transformed our mornings. Our receptionists are no longer under siege at 8am. They can actually help the patients in front of them."
Oakwood Surgery
A rural practice in Devon serving an elderly population with limited digital literacy. The practice was concerned that AI wouldn't work for their patient demographic, but found the opposite to be true.
"Our patients love it. Even the ones in their 80s. They just pick up the phone and talk - no apps to download, no passwords to remember. It's exactly what they needed."
Central Manchester PCN
A Primary Care Network of 5 practices piloting Medelic as part of their access improvement programme. The deployment demonstrated the scalability and consistency of AI triage across multiple sites.
"Rolling Medelic out across all five practices was surprisingly smooth. The standardisation of triage across the PCN has been a huge benefit for our clinical governance."